Job description
Position Overview:
The Benefits Coordinator is responsible for the effective administration of employee benefit programs, ensuring compliance with company policies and relevant laws. This role manages day-to-day benefits activities including enrollments, life event changes, claims processing, employee inquiries, and vendor coordination. The Benefits Coordinator works closely with HR, payroll, finance, and IT to deliver a seamless experience for both new and existing employees.
The ideal candidate is organized, detail-oriented, and proactive, with strong communication skills and a solid understanding of benefits processes and systems. This role also supports onboarding, off boarding, and various HR operational tasks to ensure smooth transitions and timely service.
Primary Responsibilities
Benefits & Leave Administration
- Serve as the primary point of contact for employee benefit questions, concerns, and issue resolution.
- Coordinate directly with benefit providers to resolve claims and coverage issues.
- Perform quality checks of benefit enrollment data and process special enrollments due to qualifying life events.
- Track and follow up on Evidence of Insurability (EOI) requirements.
- Maintain and audit benefits records for medical, dental, vision, life insurance, and other plans.
- Manage benefits-related invoicing, coding, and vendor payments.
- Facilitate and coordinate annual Open Enrollment, including communications and follow-up.
- Administer and track employee leaves of absence (LOA), including FMLA, personal leave, and short/long-term disability.
- Ensure compliance with leave regulations and coordinate communication with employees, managers, and third-party administrators.
- Conduct periodic benefits and leave audits; maintain compliance with federal and state regulations
Onboarding and Offboarding Duties:
- Prepare for new hires by reviewing applicant tracking systems and coordinating IT setup with Argus.
- Communicate onboarding tasks to new hires and assist with completion of necessary forms and verifications.
- Conduct new hire orientations and complete I-9 verification, headshots, and ID collection.
- Administer background checks, drug screenings, and MVRs.
HR Operations & Support
- Manage follow-ups via HR email and ticketing system for benefit or employee-related issues.
- Complete employment verifications and respond to TWC/unemployment inquiries.
- Upload and maintain records through Paycor and securely manage physical documentation.
Skills & Competencies
- Knowledge of employee benefit programs (including health insurance, retirement plans and leave management) and knowledge of labor laws, HR best practices and compliance regulations.
- Attention to detail and ability to accurately maintain employee benefits records and ensure compliance with policies and regulations.
- Strong written and verbal communication skills to explain benefits options to employees and resolve issues in a clear and friendly manner.
Qualifications
- High school diploma or equivalent required
- 2-4 years of previous experience with HR and benefits administration
- Excellent organizational and time management skills
- Strong attention to detail and accuracy
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Experience with HRIS systems and ATS (Applicant Tracking Systems)
- Outstanding written and verbal communication skills
- Ability to maintain confidentiality
- Strong customer service orientation
- Experience with employee onboarding processes
Job Type: Full-time
Pay: $55,000.00 - $70,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
Work Location: In person