Key Responsibilities:
- Order Management: Handle customer inquiries regarding product offerings, availability, and pricing. Process orders accurately and efficiently, ensuring timely delivery.
- Service Scheduling: Coordinate and schedule service calls for window installations, repairs, and maintenance. Communicate with customers to confirm appointments and provide updates as needed.
- Customer Support: Provide exceptional customer service by addressing concerns, resolving issues, and offering solutions to enhance the customer experience.
- Data Entry: Maintain accurate records of customer interactions, orders, and service requests in the company's database.
- Follow-Up: Ensure customer satisfaction by conducting follow-up calls post-service to confirm the resolution of issues and gauge customer satisfaction.
- Cross-Department Collaboration: Work closely with the sales, operations, and logistics teams to ensure seamless order processing and service scheduling.
Qualifications:
- Experience: 2+ years of experience in customer service, preferably in the window or home improvement industry.
- Skills: Strong communication skills, both written and verbal. Proficiency in Microsoft Office Suite and CRM software.
- Abilities: Ability to manage multiple tasks simultaneously, with a strong attention to detail. Capable of working independently as well as part of a team.
- Education: High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
Benefits:
- Competitive salary and bonus structure
- Health, dental, and vision insurance
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- Day shift
Work Location: In person